Reporting concerns about an adult
What can I do if I am worried about an adult (anyone over the age of 18yrs)?
Tell someone who can help.
Members of the public have an important role to play in helping to protecting adults who may be at risk of abuse or neglect.
If you think an adult is at risk of abuse or neglect, or someone has told you they are being harmed or abused, tell:
- Social Services on the numbers below
- The Police on 101
- or one of the organisations below.
These agencies can help.
IN AN EMERGENCY YOU SHOULD ALWAYS RING 999
You should not try to sort the matter out yourself, or confront an alleged perpetrator.
Do not worry about being mistaken. It is better to tell someone who knows about protecting an adult who may be at risk.
What if an adult tells me that they're being abused?
- Show that you are listening and that you are taking the matter seriously.
- Write down what you have heard using the exact words where possible.
- Explain that you will need to share what you have been told with someone who knows about protecting adults who may be at risk.
- Ring Social Services or the Police and tell them what you know.
What should I do if I am worried that an adult may be at risk of harm?
- Don't dismiss your concerns or leave it to someone else to take action.
- Ring Social Services or the Police and tell them what's worrying you.
If you have any doubts about sharing or reporting your concerns, don't think what if I'm wrong - think what if I'm right!
CWMPAS Multi-Agency Referral Form (MARF) - Updated March 2023
If you are concerned about the safety or wellbeing of a vulnerable adult, contact:
Carmarthenshire
Online:
Report a concern or find safeguarding information:
Telephone:
Delta Wellbeing (available 24 hours a day, 7 days a week)
Tel: 0300 333 2222
During office hours
Adult Safeguarding Team
Tel: 01267 228991
Ceredigion
Online:
Ceredigion County Council Safeguarding Information and contacts
During office hours - Contact Social Services
Tel: 01545 574000
Email: contactsocservs@ceredigion.gov.uk
Out of hours (Social Services emergencies) - Emergency Duty Team
Tel: 0300 456 3554
Pembrokeshire
Online:
Safeguarding Adults Information
During office hours
Adult Safeguarding Team
Tel: 01437 776056
Email: adult.protection.team@pembrokeshire.gov.uk
Out of hours
Social Services Emergency Duty Team (Galw Gofal)
Tel: 0300 123 5519
Powys
Online:
Report a safeguarding concern or find safeguarding information
Telephone:
ASSIST
Tel: 0345 602 7050
Email:
For professionals
The Silver Line
The Silver line is a 24 hour free confidential helpline founded by Esther Rantzen providing information, friendship and advice to older people. Open every day of the year.
Phone: 0800 4 70 80 90
Website: https://www.thesilverline.org.uk/
Samaritans
Talk to Samaritans any time you like, in your own way, and off the record - about whatever's getting to you. You don't have to be suicidal.
Phone: 116 123 Email: jo@samaritans.org
Website: http://www.samaritans.org/